jetph Privacy Policy — Your Data, Protected

1 Who We Are

jetph is an online gaming platform accessible at jetph.app, offering casino games, slots, live dealer tables, sports betting, bingo, fishing games, and related promotional services to players in the Philippines. When this Privacy Policy refers to "jetph", "we", "us", or "our", it means the jetph platform and the entity responsible for operating it.

As an online gaming operator serving Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago, jetph recognises that the personal data you entrust to us is sensitive. We take our responsibilities as a personal information controller under Philippine law seriously and have appointed a dedicated Data Protection Officer (DPO) to oversee compliance with the Data Privacy Act of 2012 and its implementing rules and regulations.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected by jetph through the following channels:

• The jetph website and all pages hosted under the jetph.app domain;
• The jetph mobile application, where available;
• Communications you initiate with jetph support via live chat, email, or any other supported channel;
• Account registration, KYC document submission, and profile management processes;
• Participation in any jetph promotion, tournament, or loyalty programme;
• Transactions processed through Philippine payment channels including GCash, Maya, BPI, BDO, Metrobank, GrabPay, and other accepted methods.

This Policy does not apply to third-party websites or services that may be linked from the jetph platform. jetph has no control over the privacy practices of third-party operators and encourages you to review their respective privacy policies before submitting any personal information to them.

3 Personal Data We Collect

3.1 Data You Provide Directly

When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact support, you provide jetph with personal data that may include:

• Full legal name (as appearing on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Residential address in the Philippines;
• Valid email address and Philippine mobile number;
• Government-issued identification documents (e.g., Philippine passport, SSS ID, UMID, driver's licence, PhilHealth ID);
• Proof of address documents (e.g., utility bills, bank statements, barangay clearance);
• Payment account details (e.g., registered GCash number, BPI or BDO account name for withdrawal verification — never full account numbers or PINs);
• Communications you send to jetph support, including chat transcripts, email content, and feedback submissions.

3.2 Data Collected Automatically

When you use the jetph platform, certain technical and behavioural data is collected automatically by our systems, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, and browser version;
• Session start and end times, duration of play sessions, and game activity logs;
• Pages visited on the jetph platform and navigation patterns;
• Deposit and withdrawal transaction records;
• Bonus redemptions, wagering activity, and game outcomes associated with your account.

3.3 Data from Third Parties

jetph may receive limited personal data about you from third-party sources in specific circumstances, including:

• Identity verification and KYC service providers, who confirm the authenticity of documents you submit;
• Payment processors such as GCash and Maya, who provide transaction confirmation data;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming self-exclusion registries, where applicable under PAGCOR-related guidelines.

3.4 Data Categories Summary

4 Legal Basis for Processing

jetph processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The applicable legal bases are:

• Contractual Necessity — processing is necessary to fulfil our obligations under the Terms and Conditions you accepted upon registration, including account management, payment processing, and game delivery;
• Legal Obligation — processing is required for jetph to comply with applicable Philippine law, including the Anti-Money Laundering Act (RA 9160 as amended), KYC regulations, and PAGCOR-related gaming guidelines;
• Legitimate Interests — processing is necessary for jetph's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided those interests are not overridden by your privacy rights;
• Consent — for optional processing such as marketing communications and non-essential cookies, jetph relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 How We Use Your Personal Data

jetph uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your jetph account, verifying your identity, and managing your profile settings and preferences;
• Payment Processing: Facilitating deposits via GCash, Maya, BPI, BDO, Metrobank, and other accepted Philippine payment channels, and processing withdrawals to your verified payment method;
• Regulatory Compliance: Conducting Know Your Customer (KYC) checks, performing anti-money laundering (AML) screening, fulfilling transaction reporting obligations, and responding to lawful requests from PAGCOR, AMLC, or other competent Philippine authorities;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, bot usage, and other prohibited conduct on the jetph platform;
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling behaviour, administering deposit limits, cooling-off periods, and self-exclusion tools, and complying with responsible gaming obligations;
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of communications for quality assurance purposes;
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how Members interact with jetph, identify technical issues, and develop new features and game categories;
• Marketing & Promotions (with consent): Sending you personalised offers, bonus notifications, tournament invitations, and platform news by email or SMS, where you have opted in to receive such communications.

6 Sharing Your Personal Data

jetph does not sell, rent, or trade your personal data to any third party. We share your personal data only in the following limited circumstances:

6.1 Service Providers

jetph engages trusted third-party service providers to assist in operating the platform. These may include payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and data storage providers, fraud detection and cybersecurity services, customer support platform providers, and email or SMS communication services. Each service provider is bound by a data processing agreement requiring them to process your personal data only on our instructions, to implement appropriate security measures, and not to use your data for their own purposes.

6.2 Regulatory & Legal Disclosures

jetph may disclose your personal data to Philippine government agencies and regulatory bodies — including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and law enforcement agencies — where such disclosure is required by law, court order, or regulatory directive. jetph will, where legally permissible, notify you of such a disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving jetph, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that may result.

6.4 With Your Consent

jetph will share your personal data with any other third party where you have provided your explicit, informed consent to such sharing. You may withdraw that consent at any time by contacting jetph's Data Protection Officer.

7 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jetph platform. They help the platform remember your preferences, keep your session active, and allow jetph to understand how Members use the site so we can make it better for everyone from Makati to Cebu to General Santos.

7.2 Types of Cookies We Use

• Essential Cookies — required for the jetph platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without breaking the platform.
• Analytics Cookies — used to collect anonymised, aggregated data about how Members navigate the platform, which game categories are most popular, and where technical errors occur. This data helps us improve our services.
• Preference Cookies — remember your settings such as language preference, game display options, and notification choices, so you do not have to re-enter them on each visit.
• Marketing Cookies (with consent) — used to deliver relevant promotions and bonus offers based on your gaming activity and interests, where you have consented to receiving personalised marketing.

7.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings or through the jetph cookie preferences panel. Please note that disabling certain cookies may affect the functionality of the platform or your gaming experience. Essential cookies are required for the platform to operate and cannot be disabled.

8 Data Retention

jetph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jetph's data disposal procedures. Anonymised data (which can no longer identify you) may be retained indefinitely for statistical and research purposes.

9 Security Measures

jetph implements a layered security framework designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Encryption in Transit: All data transmitted between your device and the jetph platform is protected using TLS 1.2 or higher encryption protocols;
• Encryption at Rest: Sensitive personal data stored on jetph systems — including identity documents and payment-related information — is encrypted using AES-256 encryption;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. jetph staff are assigned role-based permissions and are required to use multi-factor authentication when accessing systems that contain personal data;
• Security Monitoring: jetph operates 24/7 security monitoring to detect and respond to anomalous access patterns, potential intrusions, and data breach indicators;
• Regular Audits: We conduct periodic internal and external security assessments, penetration tests, and vulnerability scans to identify and remediate potential weaknesses;
• Incident Response: jetph maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected Members within the timeframes required by law.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jetph:

• Right to be Informed — you have the right to know that your personal data is being collected and processed, the purposes for which it is used, and the identity of jetph as the personal information controller;
• Right of Access — you may request a copy of the personal data jetph holds about you, along with information about how it is processed;
• Right to Rectification — you may request correction of any inaccurate, incomplete, or outdated personal data we hold about you;
• Right to Erasure / Right to be Forgotten — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. This right is subject to jetph's legal retention obligations;
• Right to Object — you may object to the processing of your personal data where it is based on legitimate interests or where it is used for direct marketing purposes. Objection to marketing will result in immediate cessation of such communications;
• Right to Data Portability — you may request that jetph provide your personal data in a structured, commonly used, and machine-readable format for transfer to another personal information controller, where technically feasible;
• Right to Lodge a Complaint — if you believe jetph has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact jetph's Data Protection Officer using the details provided in Section 14 of this Policy. jetph will respond to all verified data subject requests within 15 business days. We may request proof of identity before processing your request to protect against unauthorised access to your data.

11 Children & Minors

The jetph platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR-related guidelines governing online gambling in the Philippines. jetph does not knowingly collect personal data from any person under the age of 21.

If jetph becomes aware that personal data has been submitted by or on behalf of a person under the age of 21, the associated account will be immediately suspended, all collected data will be securely deleted, and any funds deposited will be returned to the originating payment method following a compliance review.

12 Cross-Border Data Transfers

jetph primarily stores and processes personal data on servers located within or proximate to the Philippines. In limited circumstances, personal data may be transferred to and processed in jurisdictions outside the Philippines — for example, where jetph's cloud infrastructure or third-party service providers operate internationally.

Where such cross-border transfers occur, jetph ensures that an adequate level of data protection is maintained through one or more of the following safeguards:

• Transfer to a jurisdiction recognised by the National Privacy Commission as providing an adequate level of data protection;
• Execution of data transfer agreements incorporating standard contractual clauses approved by the NPC;
• Binding corporate rules or other approved transfer mechanisms applicable to the receiving entity.

You may request details of the safeguards applicable to any specific cross-border transfer of your personal data by contacting jetph's Data Protection Officer.

13 Changes to This Privacy Policy

jetph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, jetph will notify registered Members by email to the address associated with their account and/or by posting a prominent notice on the jetph platform.

The "Last Updated" date at the top of this document will be revised each time the Policy is updated. Your continued use of the jetph platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

If you do not agree to the updated Privacy Policy, you may request closure of your account in accordance with the Terms and Conditions, and jetph will process any outstanding Real Money Balance to your verified payment method following the applicable compliance checks.

14 Contact & Data Protection Officer

jetph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to the processing of your personal data, or if you wish to exercise any of your data subject rights described in Section 10, please contact the jetph Data Protection Officer through the official support channel at jetph Support.

You may also reach the team via the contact email address displayed in the footer of this page. All data privacy queries are treated as confidential and will be assigned to the DPO for review. jetph aims to acknowledge all data privacy inquiries within 3 business days and to provide a substantive response within 15 business days.

If you are not satisfied with jetph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to contact the NPC is publicly available through official Philippine government channels.