jetph Terms & Conditions — Know Before You Play

1 Definitions

In these Terms and Conditions, the following words and phrases carry the meanings assigned to them below unless the context clearly requires otherwise:

• "jetph" — refers to the online gaming platform accessible at jetph.app, including all games, services, features, and promotional content made available therein.
• "Member" / "You" / "User" — refers to any natural person who has completed registration on the jetph platform and holds an active account.
• "Account" — refers to the individual registered profile created by a Member on the jetph platform, including the associated wallet balance and transaction history.
• "Real Money Balance" — refers to funds deposited by the Member directly from a verified Philippine payment channel, held in the Member's jetph wallet and available for wagering or withdrawal subject to these Terms.
• "Bonus Balance" — refers to promotional funds credited to a Member's account by jetph, subject to applicable wagering requirements and promotional terms before conversion to withdrawable funds.
• "Wagering Requirement" — refers to the total cumulative wager amount a Member must complete using eligible games before a Bonus Balance or bonus-derived winnings may be withdrawn.
• "Platform Services" — refers collectively to all gaming categories, payment services, customer support, loyalty programme, and other features provided by jetph to its Members.
• "PAGCOR" — refers to the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming activities in the Philippines.
• "Prohibited Jurisdiction" — refers to any country, territory, or jurisdiction in which the use of the jetph platform is prohibited by applicable law.
• "Force Majeure Event" — refers to any event beyond the reasonable control of jetph, including but not limited to natural disasters, acts of war, government actions, telecommunications failures, or internet service disruptions.

2 Acceptance of Terms

By registering an account on jetph, accessing the Platform Services, or placing any wager, you unconditionally accept and agree to be legally bound by these Terms and Conditions, as amended from time to time, together with the jetph Privacy Policy and any specific game or promotion rules published on the platform.

These Terms constitute a binding legal agreement between you and jetph. Your continued use of the Platform Services following any published amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

jetph reserves the right to refuse service, suspend accounts, or restrict access to Platform Services at its sole discretion, at any time, and without prior notice, where it reasonably determines that such action is necessary to protect the integrity of the platform, comply with applicable law, or safeguard other Members.

3 Eligibility

3.1 Age Requirement

Access to the jetph platform and all real-money gaming services is strictly limited to individuals who are at least 21 years of age. This requirement is consistent with PAGCOR-related guidelines governing online gambling in the Philippines. By registering, you represent and warrant that you have attained the minimum age of 21 years.

jetph employs age verification procedures and reserves the right to request government-issued identification documents at any stage of the account lifecycle, including at registration, upon withdrawal request, or during routine compliance review. Any account found to be held by a person under the age of 21 will be immediately and permanently suspended, all balances will be forfeited, and the matter may be referred to relevant authorities.

3.2 Geographic Eligibility

jetph's Platform Services are intended for use by residents of the Philippines. It is the sole responsibility of each Member to determine whether accessing and using online gaming services is lawful in their jurisdiction before registering or placing any wager. jetph does not warrant that the Platform Services are legal or available in any jurisdiction other than the Philippines.

3.3 Single Account Policy

Each individual may hold only one registered account on jetph. The creation of multiple accounts by a single person — whether using different names, email addresses, payment methods, or devices — is strictly prohibited. Where duplicate accounts are identified, jetph reserves the right to merge, suspend, or permanently close all accounts associated with that individual and forfeit all associated balances.

3.4 Excluded Persons

Individuals who have applied for self-exclusion through jetph's Responsible Gaming tools, or who are subject to an exclusion order issued by PAGCOR or any other competent authority, are not eligible to register or maintain an active account on jetph. It is the Member's responsibility to notify jetph of any existing exclusion order at the time of registration.

4 Account Registration

4.1 Registration Information

To access real-money Platform Services, you must complete the jetph registration process by providing accurate, current, and complete information, including your legal full name, date of birth, valid email address, Philippine mobile number, and residential address. Submission of false, misleading, or incomplete registration information is a material breach of these Terms and may result in immediate account suspension.

4.2 Account Verification (KYC)

jetph implements Know Your Customer (KYC) procedures in accordance with applicable anti-money laundering regulations. Members may be required to submit the following documents before any withdrawal is processed:

• A valid, government-issued photo identification document (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's licence, or UMID card);
• Proof of current residential address issued within the last three months (e.g., utility bill, bank statement, or barangay clearance);
• Proof of ownership of the payment method used for deposits (e.g., GCash account screenshot showing matching registered name).

Failure to provide the required KYC documents within the timeframe communicated by jetph may result in the suspension of withdrawal privileges until verification is completed.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your jetph login credentials, including your password and any two-factor authentication codes. jetph will never request your password through any communication channel. Any activity conducted through your account — whether or not authorised by you — is your responsibility. You must notify jetph support immediately if you suspect that your account has been accessed without your authorisation.

4.4 Account Currency

All jetph accounts are denominated in Philippine Peso (₱). All displayed balances, wagers, winnings, and transaction amounts are in Philippine Peso unless otherwise explicitly stated.

5 Deposits & Payments

5.1 Accepted Payment Methods

jetph accepts deposits through the following Philippine payment channels: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. jetph reserves the right to add, remove, or modify available payment methods at any time. The current list of supported channels is displayed on the jetph platform.

5.2 Minimum Deposit

The minimum deposit amount is ₱100 per transaction. Maximum deposit limits may apply per transaction or per calendar day depending on the payment channel selected. These limits are communicated within the deposit interface at the time of the transaction.

5.3 Third-Party Deposits

jetph strictly prohibits deposits from payment accounts not registered in the Member's own legal name. Any deposit received from a third-party account will be reversed to the originating payment method and the associated account may be suspended pending investigation.

5.4 Deposit Processing

GCash and Maya deposits typically credit to the Member's jetph wallet within 60 seconds of payment confirmation. Processing times for other channels vary and are subject to the respective payment provider's processing schedules. jetph is not liable for delays caused by third-party payment processors or banking institutions.

6 Withdrawals

6.1 Withdrawal Eligibility

Withdrawal of Real Money Balance funds is available to fully verified Members (KYC complete) who have satisfied all applicable wagering requirements on any active Bonus Balance. Withdrawal requests submitted prior to completion of KYC verification will be placed on hold until verification is successfully completed.

6.2 Withdrawal Processing

jetph aims to process approved withdrawal requests within the following indicative timeframes:

• GCash and Maya: within 1 hour of approval for transactions processed during operating hours;
• InstaPay and PesoNet: within 24 hours subject to interbank processing schedules;
• BPI, BDO, and Metrobank bank transfers: within 1–3 banking days.

These timeframes are indicative only. jetph is not liable for delays caused by payment processors, banking system outages, or regulatory compliance procedures.

6.3 Withdrawal to Same Payment Method

Withdrawals will generally be processed to the same payment method used for the most recent deposit. jetph reserves the right to require withdrawal via a specific channel for compliance, anti-fraud, or anti-money-laundering purposes.

6.4 Withdrawal Limits

Minimum and maximum withdrawal amounts apply and are communicated within the withdrawal interface on the jetph platform. High-value withdrawals may be subject to enhanced due diligence and additional processing time.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by jetph are subject to the specific wagering requirements and eligibility conditions published in the respective promotion's terms. In the event of any conflict between the specific promotion terms and these general Terms and Conditions, the specific promotion terms shall prevail for that promotion.

7.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, bonus funds must be wagered a minimum number of times before any associated balance becomes eligible for withdrawal. The applicable wagering requirement multiplier, eligible games, and validity period are specified in each promotion's terms. Wagers placed on excluded games will not count toward the satisfaction of a wagering requirement.

7.3 Bonus Abuse

jetph reserves the right to withhold, forfeit, or reclaim any bonus or bonus-derived winnings where it reasonably determines that a Member has engaged in bonus abuse, including but not limited to: registering multiple accounts to claim the same promotion, placing low-risk wagers designed solely to satisfy wagering requirements without genuine gaming intent, or exploiting any error or loophole in a promotion's mechanics.

7.4 Expiry of Bonuses

Bonus balances that have not been utilised or whose wagering requirements have not been satisfied within the applicable validity period will expire automatically and be removed from the Member's account without compensation.

8 Gaming Rules

8.1 Game Integrity

All electronic games offered on the jetph platform use certified random number generation (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are streamed from regulated studio environments and conducted by trained, professional dealers operating under strict procedural guidelines. jetph does not manipulate game outcomes in any manner.

8.2 Malfunctions

In the event of a game malfunction, software error, or telecommunications failure that causes an incorrect game outcome to be displayed, the result of the affected round shall be void and any wagers placed during the affected round will be returned to the Member's account. jetph's decision regarding the occurrence and consequences of a malfunction is final.

8.3 Bet Acceptance

jetph reserves the right to refuse, void, or limit any wager at its sole discretion. Wagers are not confirmed until you receive a bet receipt with a unique transaction reference number. In the absence of such confirmation, the wager should be treated as unplaced.

8.4 Minimum and Maximum Wagers

Minimum and maximum wager amounts apply per game and per round. These limits are displayed within the game interface before each round and may vary by game category, bet type, and Member account tier.

9 Prohibited Conduct

The following conduct is strictly prohibited on the jetph platform. Engaging in any of the following activities constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of all balances, and where appropriate, referral to relevant Philippine law enforcement authorities:

• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform Services in a manner not intended for human users;
• Colluding with other Members or third parties to gain an unfair advantage in any game;
• Exploiting software bugs, errors, or loopholes — any Member who identifies a malfunction must report it to jetph support immediately and must not exploit it;
• Engaging in money laundering, fraud, or any other financial crime through the jetph platform;
• Using a VPN, proxy, or anonymising service to circumvent geographic restrictions or conceal true identity or location;
• Providing false identity documents or misrepresenting personal information during KYC verification;
• Using stolen, unauthorised, or third-party payment instruments to make deposits;
• Engaging in chargebacks or payment reversals through your bank or payment provider as a strategy to defraud jetph;
• Threatening, harassing, or abusing jetph staff or other Members through any communication channel.

10 Intellectual Property

All content on the jetph platform — including but not limited to software, source code, game content, graphics, logos, trade names, trademarks, service marks, text, audio, video, and the overall compilation and arrangement of the platform — is the exclusive property of jetph or its licensors and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform Services solely for personal entertainment purposes in accordance with these Terms. This licence does not extend to any commercial use, reproduction, redistribution, publication, reverse engineering, or modification of any platform content without the prior written consent of jetph.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, jetph shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform Services, including but not limited to loss of data, loss of profits, loss of goodwill, or interruption of business, even if jetph has been advised of the possibility of such damages.

jetph's total aggregate liability to any Member in connection with any claim arising from these Terms or the Platform Services shall not exceed the total amount of Real Money Balance held in that Member's account at the time the claim arose.

jetph does not warrant that the Platform Services will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform Services are provided on an "as is" and "as available" basis. jetph shall not be liable for any losses arising from a Force Majeure Event.

12 Responsible Gaming

jetph is committed to promoting responsible gaming among its Members. The following tools are available to every Member through the account settings panel:

• Deposit Limits — set daily, weekly, or monthly caps on the total amount you may deposit;
• Session Time Reminders — receive automatic notifications after a set period of continuous play;
• Cooling-Off Period — temporarily suspend your account for a period of your choosing (24 hours to 6 weeks);
• Self-Exclusion — permanently or semi-permanently exclude yourself from all jetph Platform Services for a minimum of six months.

Self-exclusion requests are processed within 24 hours of receipt. During the exclusion period, jetph will make all reasonable efforts to prevent the excluded Member from accessing the platform. Members may not circumvent a self-exclusion by registering a new account.

13 Account Closure

13.1 Voluntary Closure

Members may request voluntary account closure at any time by contacting jetph support. Prior to closure, any remaining Real Money Balance will be refunded to the Member's verified payment method, subject to the completion of all applicable KYC verification and wagering requirements. Bonus Balances are forfeited upon account closure.

13.2 Closure by jetph

jetph reserves the right to close or suspend any account at its sole discretion and without prior notice where it determines, acting reasonably, that the Member has breached these Terms, engaged in prohibited conduct, or where closure is required for regulatory compliance purposes. In cases of confirmed fraud, money laundering, or identity misrepresentation, all balances may be forfeited and the matter referred to relevant Philippine authorities.

13.3 Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity. jetph reserves the right to apply a monthly dormancy fee to dormant accounts in accordance with the fee schedule published on the platform. Members will be notified by email prior to dormancy fees being applied. Dormant accounts with a zero balance may be permanently closed without further notice.

14 Amendments to These Terms

jetph reserves the right to amend, update, or replace these Terms and Conditions at any time. Members will be notified of material changes via email to the address registered on their account and/or via a prominent notice on the jetph platform. The revised Terms will be effective from the date specified in the notification.

Your continued use of the Platform Services following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform Services and request account closure in accordance with Section 13 of these Terms.

15 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform Services shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Prior to initiating formal legal proceedings, Members are encouraged to contact jetph support to attempt informal resolution of any dispute. jetph will endeavour to respond to and investigate all formal complaints within 10 business days of receipt.

16 Contact Information

For all queries, complaints, or support requests related to these Terms and Conditions, please contact the jetph support team through the official support channel accessible at jetph Support. You may also reach the team via the contact email address published in the footer of this page.

jetph's support team is available 24 hours a day, 7 days a week, including Philippine public holidays. All formal legal notices must be submitted in writing to the registered contact email address for the jetph platform.